Returns, Refunds & Delivery Policy
Last updated: 7 September 2026
This policy applies to products and services purchased from Airmax Installations Ltd. It should be read together with our Terms and Conditions.
Your New Zealand consumer rights
Nothing in this policy limits rights or remedies available under the Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable New Zealand law.
Products must be of acceptable quality, match their description and be fit for any purpose made known to Airmax. Services must be performed with reasonable care and skill.
Free Samsung delivery
Eligible Samsung equipment purchased through our online shop includes delivery to a New Zealand street address at no additional charge.
Orders are normally fulfilled from Samsung’s Auckland warehouse and transported through Mainfreight or another authorised delivery provider.
Delivery dates are estimates unless Airmax expressly agrees to a fixed date in writing. Customers must provide an accurate address, telephone number and relevant access information.
Airmax remains the customer’s point of contact if an Airmax-arranged delivery is delayed, lost, damaged or incorrect. Please contact us rather than returning equipment directly to Samsung or Mainfreight.
Inspecting your delivery
Please inspect the equipment as soon as reasonably practicable after delivery.
If anything is damaged, missing or incorrect, contact Airmax promptly with:
- Your name and order number
- A description of the problem
- Photographs of the product, packaging and shipping labels where applicable
Delayed reporting does not remove rights available under New Zealand law.
Faulty, damaged or incorrect products
If a product does not meet an applicable consumer guarantee, Airmax will provide the remedy required by law.
For a problem that can be remedied, Airmax may repair or replace the product or provide a refund as permitted by law. The remedy will be completed within a reasonable time and without charge.
For a substantial failure, customers may reject the product and choose a replacement or refund, or retain the product and seek compensation where permitted by law.
Airmax will arrange or reimburse reasonable return or collection costs where legally required because a supplied product is faulty, damaged in transit or incorrect.
Change-of-mind returns
Airmax is not required to accept a return merely because a customer changes their mind.
Airmax may agree to accept an unopened and unused standard-stock product. Approval depends on its condition, packaging, dispatch status and supplier requirements.
Any reasonable return-delivery or supplier restocking cost will be disclosed before the customer confirms the return.
Special-order, installed, commissioned, used or customer-damaged products cannot normally be returned for change of mind. These restrictions do not apply where a legal consumer guarantee has not been met.
Services and installation work
If an Airmax service or installation does not meet an applicable consumer guarantee, please contact us so we can assess and remedy the problem within a reasonable time.
Any cancellation or call-out fee for a service appointment must have been disclosed during booking or separately agreed.
How to request a return
Contact Airmax before sending or arranging the return of any equipment.
Please provide proof of purchase and the reason for the return. We will confirm the approved return process and destination.
Do not send equipment directly to Samsung, Mainfreight or the Airmax office unless Airmax provides written instructions.
Refund processing
Approved refunds will normally be returned through the original payment method.
Airmax will initiate an approved refund promptly. The time taken for the funds to appear depends on the bank, card provider or payment processor.
Sale pricing does not remove a customer’s rights concerning faulty, damaged, incorrect or misdescribed products.
Contact Airmax
Airmax Installations Ltd12/5 Factory DriveRolleston 7614, New ZealandEmail: info@airmax-install.co.nzPhone: 021 051 2558
