A good heat-pump installation starts before the equipment arrives. Therefore, use this checklist to organise the decisions that affect comfort, appearance, access and the final scope of work.
Before requesting a quote
- First, identify the rooms and times of day that matter most.
- Note cold spots, overheating, condensation and draughts.
- Gather any renovation plans or future layout changes.
- Decide whether heating, cooling or both are priorities.
- Prepare the property address and clear photos.
During the assessment
- First, ask how the installer calculated the recommended capacity.
- Discuss high-wall, multi-split, ducted or cassette options where relevant.
- Next, confirm indoor airflow and outdoor-unit placement.
- Review drainage, pipe routes, penetrations and electrical requirements.
- Ask about noise, access and visual impact.
Before accepting the quote
- Check the exact model numbers and included equipment.
- Confirm what building and electrical work is included.
- Also identify exclusions and possible variations.
- Read the written product and workmanship warranty terms.
- Confirm timing, access arrangements and who will be on site.
On installation day
Clear the agreed work areas, move fragile belongings, arrange access and keep pets away from the work zone. The installer should confirm any necessary changes before proceeding.
At handover
- Test heating and cooling operation where practical.
- Learn the main controller settings.
- Locate and understand safe filter access.
- Receive the manufacturer’s instructions and any agreed documentation.
- Finally, save the service contact details.
Why planning matters
Correct sizing and placement are important to performance. EECA’s heat-pump installation good-practice guide provides useful New Zealand background.
Airmax is based in Rolleston and serves Greater Christchurch, with wider Canterbury travel considered where applicable. For this reason, a property-specific assessment is the right basis for a recommendation.
Related reading: choosing the right size heat pump.
Need a clear next step? Send Airmax your suburb, the system make and model, and a photo of the unit or error code where relevant. Contact Airmax or call 021 051 2558.
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